Exchanges & Returns
Thank you for shopping with us at L.A.V. Planet! We take great pride in our products and want our customers to be completely satisfied with their purchases. In the event that you receive a defective item or need to exchange a product, we are here to help.
We inspect each product thoroughly to ensure that it meets our quality standards. However, if you do receive a defective item, please contact us at email@example.com within 7 days of receiving your order. Please include your order number and a photo of the defective item in your email. We will work with you to make it right, whether that means issuing a refund or sending a replacement item.
We do not accept returns unless the item received is defective or damaged. If you have received a defective item, please contact us at firstname.lastname@example.org within 7 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the item and will work with you to ensure that you receive a replacement item or a refund.
At this time, we do not offer exchanges for our products. However, if you are not satisfied with your purchase, please contact us at email@example.com within 7 days of receiving your order. We will work with you to find a satisfactory solution.
Please note that we reserve the right to deny any requests for returns, exchanges, or refunds that do not meet the above criteria. Shipping costs for returns or exchanges are the responsibility of the customer.
If you have any questions or concerns about our return policy, please contact us at firstname.lastname@example.org.