Thank you for shopping with us! At L.A.V. Planet, we want to ensure you receive your purchases as quickly and efficiently as possible. We offer shipping within Canada, to the United States, and internationally through Canada Post. Please read below for information on shipping timelines, rates, and options.
Our shipping rates are based on the weight and destination of your order. You can view your shipping options and rates at checkout. Please note that we offer free shipping on orders over $100 CAD within Canada and the USA.
We process and ship orders within 1-2 business days of receiving them. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please note that shipping times are estimates and not guarantees. Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.
Depending on your location within Canada, shipping times can range from 2-7 business days.
Shipping times to the USA can range from 5-10 business days.
Shipping times for international orders vary depending on your location. Please note that international orders may be subject to customs inspections, which can cause delays. L.A.V. Planet uses Canada Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
L.A.V. Planet currently ships to Canada, the USA, and internationally. Please note that some products may not be eligible for international shipping due to customs restrictions. We are not responsible for any additional customs fees, taxes, or duties that may be imposed by your country.
L.A.V. Planet is not held responsible for:
- Mistakes made by Canada Post
- Wrong addresses were given by customers.
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)
Please ensure that the shipping address you provide is correct. L.A.V. Planet is not responsible for any lost or stolen packages due to incorrect addresses.
Items are shipped after processing (3-4 business days) using Canada Post. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.
If you have any questions or concerns about our shipping policy, please email us at firstname.lastname@example.org and provide your order number.